Have you had a call asking if your computer is slow? Many have and its a dangerous ploy to con you the unaware computer user. The caller will say they are from Microsoft or more recently BT. These companies will never call you and offer to fix your computer.
The call can consist of convincers with the caller asking you to go to a page on your PC which only Microsoft or BT could know about. This is a lie and the info. they tell you is untrue and often refers to a serial number on your computer that is not unique to you machine. This is designed to give you a sense that you can trust them and that they are genuine. THEY ARE NOT!
If they get past this stage they will ask you to go onto a website or run a program that will give them the authority so they can connect to your PC and help you fix it this phantom problem. Do not do this because once they have control of your PC they can install malicious software to get information off your computer even after the call has ended. It’s usual that the software they install can make your PC even slower. They will then offer to fix it.
Sometimes they will ask for a payment at this point and want your credit card information. This is the big con. as they can now take money from your credit card. This charge varies from £30 to £100′s. Or they take control first and insist that your computer needs more work and want further higher payments.
These bogus calls have cost many people hundreds of pounds and their PC is left in a mess. Some now have UK phone numbers so you are able call back as a further convincer but these can route back out to anywhere outside the UK. So the fact they have provided a UK phone number is irrelevant.
Never ever let anyone take control of your PC unless you know them or you have called a support company yourself.
If you think you have been a victim of this then please contact us to discuss, we can help put right what was done so wrong…